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Terms & Conditions

Updated on 22 January, 2019

1. Preamble

These terms and conditions govern the contractual relations between Adega Cooperativa de Almeirim, CRL based in Rua do Matadouro Municipal – Apartado 83, 2081-901 Almeirim, hereinafter referred to as " Adega de Almeirim Online Shop ", and the people who wish to make a purchase through the Adega de Almeirim www.adegaalmeirim.pt, hereinafter referred to as "user".
In case of omission of any condition, the accepted customs in the distance selling sector shall be considered according to the rules of the Code of Ethics and Fair Practices Loyal of the AMD – Direct Marketing Portuguese Association.

2. Purpose

These terms and conditions define the general conditions of sale, established between the Adega de Almeirim Online Shop and the user, such as: access to the site, ordering, payment method and conditions of delivery of the products.
The Adega de Almeirim Online Shop reserves the right to unilaterally modify, at any time and without prior notice, the layout and configuration of the website, the product catalogue and the conditions required to access and/or use the website. These terms and conditions define the general conditions of sale, established between the Adega de Almeirim Online Shop and the user, such as: access to the site, ordering, payment method and conditions of delivery of the products. 

3. Conditions for access and use of the website

Access to the Adega de Almeirim Online Shop is free and does not require prior user subscription or register. 
Alcoholic beverages available for purchase at the Adega de Ameirim shop may only be purchased by individuals who are of legal age to do so, in their country of residence.

4. Contents

It is expressly prohibited to copy, reproduce, modify, display, transmit or disseminate any type of contents available in www.adegaalmeirim.pt.

5. Customer and user obligations

The user undertakes to make a diligent use and keep secret any access code(s) and user name(s) assigned, in any case, to access the site or the services. 
The user shall be liable for damages of any nature that the Adega de Almeirim Online Shop may suffer as a result of his/her failure to comply with any of the obligations he/she is subject to under legal notices. The user undertakes to make a diligent use and keep secret any access code(s) and user name(s) assigned, in any case, to access the site or the services.

6. Privacy and personal data protection

The data collected in Adega de Almeirim’s Online Shop is necessary to process orders and to communicate with customers, to respond to information requests, for statistical analysis and for direct marketing purposes.
The client authorizes Adega de Almeirim to send information about products and services that may interest you, using your personal data for purposes of direct marketing through any communication channel, namely through electronic mail, SMS, MMS or other forms. Adega de Almeirim guarantees the confidentiality of all data provided by its customers.
To learn more about our Privacy Policy click here www.adegaalmeirim.pt/politica-de-privacidade/

7. Exclusion of warranties and liability

The Adega de Almeirim’s Online Shop does not guarantee the availability and continuity of the website and services operation and excludes any liability for damages of any kind that may be due to the aforementioned website and services being inoperative.
The Adega de Almeirim’s Online Shop reserves the right to refuse or withdraw access to the site or services, at any time and without notice, at its or a third party's discretion, to users who do not comply with these legal notices or the specific conditions applicable.

8. Ordering online

To make a purchase in the Adega de Almeirim’s Online Shop, the user must register.
Validation of the purchase order assumes that the customer is aware of and accepts the general conditions for contracting and use of the website. The data recorded by the Adega de Almeirim’s Online Shop are proof of the set of transactions made between Adega de Almeirim and the Customer. 
Adega de Almeirim reserves the right to change any description, image or other information from the Online Shop catalogue without notice.
* Adega de Almeirim’s Online Shop does not sell outside Mainland Portugal.

9. Product availability

Adega de Almeirim shall honour the orders placed online only within the limits of available stocks and undertakes to deliver the articles ordered as soon as possible. 
In case the product is unavailable, Adega de Almeirim agrees to inform the user as soon as possible. 
Adega de Almeirim only dispatches on business days. Therefore, weekends or holidays are not accounted for in the estimated delivery date.
* Adega de Almeirim’s Online Shop does not sell outside Mainland Portugal.

10. Prices

Prices of products featured in the Adega de Almeirim’s Online Shop, catalogue include VAT at the applicable legal rate under Portuguese legislation. 
Any modification of the type of applicable VAT will be reflected in product prices. After this date, the prices may be amended at any time. 
All of the prices indicated in the shop can be changed without prior notice and can be out of stock at any time. 
Promotions in the Online Shop are not applicable in the physical store, except when identified as such.
The shipping costs are borne by the customer and calculated according to the product weight, destination and total price of the order.
* Adega de Almeirim’s Online Shop does not sell outside Mainland Portugal.

11. Shipping costs

The shipping costs are calculated according to the product weight, destination and total price of the order. This amount is shown in the shopping cart before final validation of the order. 
* Adega de Almeirim’s Online Shop does not sell outside Mainland Portugal.

12. Payment method

The user can choose between the following methods of payment in the Online Shop: credit and debit cards (Visa, Mastercard), ATM (“pagamento de serviços” option) (at any ATM).
Upon receipt of the order data, the user has 48 hours to make the payment. If payment isn’t completed within that period, the order will be cancelled. 
When choosing ATM payment, you will receive an email with the necessary data to pay in an ATM or through Homebanking service.
The payment method described as “cash on delivery” is not available in the Adega de Almeirim Online Shop. 
The Adega de Almeirim Online Shop will make every effort to ensure maximum confidentiality and security of the data transmitted over the internet. The user can choose between the following methods of payment in the Online Shop: credit and debit cards (Visa, Mastercard), ATM (“pagamento de serviços” option) (at any ATM).
* Adega de Almeirim’s Online Shop does not sell outside Mainland Portugal.

13. Delivery

Orders shall be shipped only after confirmation of stock and payment. 
The delivery of orders will be made to the address indicated by the user and in accordance with the carrier's delivery times (Torrestir – Transportes Nacionais e Internacionais S.A.).
Home delivery cannot be done to PO box addresses.

Adega de Almeirim’s Online Shop commits itself to delivering the ordered items as soon as possible. 
All orders dispatched by the Adega de Almeirim’s Online Shop should be examined by the customer upon receipt. If any irregularity or damage to the product is encountered, the customer must return it to the carrier, justify the reason for return on the consignment note and immediately inform Adega de Almeirim. 
* Adega de Almeirim’s Online Shop does not sell outside Mainland Portugal.

14. Returns

Adega de Almeirim Online Shop allows for the return of products within 14 days after purchase pursuant to Decree-Law 143/2001 and Decree-Law 82/2008 of May 20, 2008. However, upon return, the product has to remain intact (including packaging, labels and back labels provided with the product); otherwise the return is considered without effect. In case of doubt, if you need any other information or wish to send suggestions, feel free to contact us: marketing@adegaalmeirim.pt
* Adega de Almeirim’s Online Shop does not sell or do shipment returns outside Mainland Portugal.

15. Settlement of disputes

Adega de Almeirim has fully adhered to the Consumer Arbitration Convention. In case of dispute, the consumer may contact a Consumer Dispute Resolution Body: 

CNIACC -Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
www.arbitragemdeconsumo.org
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CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos e Consumo do Algarve
Edifício Ninho de Empresas – Estrada da Penha 8005-131 Faro
www.consumidoronline.pt
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Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra
www.centrodearbitragemdecoimbra.com
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Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º 1100-207 Lisboa
www.centroarbitragemlisboa.pt
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Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt
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Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6 4050-225 Porto
www.cicap.pt
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Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019 Guimarães
www.triave.pt
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Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 Viana do Castelo
www.ciab.pt
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Em caso de litígio de consumo no online, o consumidor pode recorrer a um sistema de resolução de litígios em “linha” (RLL), a Plataforma ODR (“online dispute resolution”), com competência para resolução de litígios relativos às obrigações contratuais resultantes de contratos de venda ou de serviços online. Aceda aqui à Plataforma Eletrónica de Resolução Alternativa de Litígios nos contratos de venda ou de serviços online. Mais informações em Portal do Consumidor (www.consumidor.pt)